Trekoriva

Shipping Policy

Last updated: October 2026

This policy explains order processing, estimated shipping times, tracking, and delivery arrangements for purchases at trekoriva.com.

1. Order Processing

Orders are typically processed and shipped within 5 business days after an order is placed.

Orders are processed and shipped Monday through Friday, excluding weekends and public holidays. Orders placed on Saturdays, Sundays, or public holidays begin processing on the next business day.

2. Estimated Delivery Time

After shipment, the estimated transit time is 10–20 business days, depending on the destination, local carrier services, and customs processing where applicable.

Processing time and transit time are separate. Delivery estimates are not guarantees and may be affected by customs inspections, severe weather, public holidays, or carrier delays.

3. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number. You can use that number to track your shipment at www.17track.net.

4. Shipping Rates & Import Charges

Shipping costs are calculated at checkout based on the destination, items ordered, selected shipping method, and applicable promotional offers. The final shipping cost is displayed before you complete your purchase.

Customs duties, taxes, and import fees imposed by your country or region are the customer's responsibility unless otherwise stated.

5. Shipping Destinations

We currently ship worldwide. If carrier or logistics restrictions prevent delivery to your location, our customer support team will contact you to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, contact service@trekoriva.com.

6. Changing Your Shipping Address

Contact us as soon as possible if you need to change your shipping address.

Address changes can only be made before 11:00 PM PDT (GMT-7) on the same day the order is placed, and only if the order has not entered processing or been shipped. Once processing has begun or the order has shipped, we cannot modify the shipping address.

7. Shipping to an Alternate Address

You may ship an order to an address different from your billing address. Please check that all shipping details are accurate and complete before submitting your order.

8. Fulfillment & Shipping Carriers

Depending on inventory availability, some products may ship directly from domestic warehouses, while others may be manufactured and shipped from facilities in the United States, Canada, and Australia.

Shipping carriers include FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners.

9. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, contact our customer support team with your order number and tracking details.

We will work with the shipping carrier to investigate and assist in resolving the issue. Although we cannot guarantee carrier transit times, we will make reasonable efforts to help locate your package and provide updates on its status.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error, contact us immediately. Any address change remains subject to the deadline and processing conditions in Section 6.

11. Customer Support