Select your products, proceed to checkout, enter your delivery details, and complete payment. An Order Confirmation Email will be sent after your order is successfully placed.

Contact service@trekoriva.com as soon as possible. We accept cancellations before an order has been shipped or entered production, and eligible cancellations receive a full refund. Once production has begun or the order has shipped, it can no longer be canceled.

Contact us before 11:00 PM PDT (GMT-7) on the same day the order is placed. Address changes are only possible if the order has not entered processing or been shipped. Both conditions must be met.

Check your spam or junk folder. If the email is still missing, contact us with the email address used at checkout and any available order details.

The payment methods available for your order are displayed at checkout. Please refer to those options when completing your purchase.

Enter your valid discount code in the designated field at checkout and select “Apply.” Check that the discount appears in your total before completing payment.

Payments are processed through third-party payment providers. We do not store complete payment card details. Please review our Privacy Policy for information about personal information handling.

Orders are typically processed and shipped within 5 business days after placement. Estimated transit time is 10–20 business days after shipment. These are separate periods.

Business days are Monday through Friday, excluding public holidays. Delivery estimates are not guarantees and may vary due to the destination, carrier operations, weather, or customs processing.

We currently ship worldwide. If logistics restrictions prevent shipment to your location, our team will contact you to discuss alternatives or issue a full refund if necessary.

Shipping costs are calculated and displayed at checkout before payment. Customs duties, taxes, and import fees imposed by your country or region are your responsibility unless otherwise stated.

Your Shipping Confirmation Email includes your tracking number after shipment. You can track the package at www.17track.net.

Yes. Enter your preferred delivery address at checkout and check that all details are accurate and complete before placing the order.

If your order has not arrived within the estimated delivery period, email us with your order number and tracking details. We will work with the carrier to investigate and provide assistance and status updates.

Request a return within 14 days of receiving your order. Items must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase.

Contact us before sending anything back. Approved requests receive the appropriate return address and instructions. Do not return items directly to the manufacturer.

Contact service@trekoriva.com within 48 hours of delivery. Include your order details, a description of the issue, and clear photos of the product and packaging. We will review the issue and advise you on the next steps.

Customers are responsible for return shipping unless the return is due to our error, such as a damaged, defective, or incorrect item. We cover return shipping when the issue is due to our mistake. Approved returns have no restocking fee.

The Returns & Refunds Policy also states that customers will be charged shipping costs no more than once per order, including returns.

After receiving and inspecting your return, we will notify you whether the refund is approved. There is no fixed inspection or approval period stated in the policy.

Approved refunds are issued to the original payment method within 5–15 business days. Your bank or payment provider may require additional time to post the funds.

After the estimated processing period, check your bank account and contact your card issuer or bank about posting times. If the refund is still missing, email service@trekoriva.com.

Email service@trekoriva.com. Customer service hours are 9:00 AM–6:00 PM PDT.

Include your order number, the email address used at checkout, and a description of your question. For damaged, defective, or incorrect items, include clear photos of the product and packaging.